The Performance Driven Agency: Making It Work in Practice

Note: In this four part series, Kim Shepherd details how her agency, Decision Toolbox, uses a performance driven workforce model to achieve success. In part one she explained the essentials of the PDW model and how it is used at Decision Toolbox. In part two, Shepherd discussed the five principles of the performance driven workforce. Last week, she discussed the need to focus on building a process to deliver the outcomes you want. Today is the final part of the series.